Frequently Asked Questions

Check out the most frequently asked questions below.

Q: What’s the best PREPARATION H® product for my symptoms?


To find the right relief for your symptoms, try our Personal Relief Finder. Always be sure to read and follow label directions and consult with your healthcare provider with any questions.

Q: Can I use PREPARATION H® while I’m pregnant or nursing?


As with any medicine, if you are pregnant or nursing a baby, seek the advice of a health professional before using
PREPARATION H® products.

Q: Which products should I use for internal hemorrhoids?


PREPARATION H® Suppositories reduce internal swelling and are ideal for nighttime relief. PREPARATION H® Ointment comes with an applicator for internal use. For a personalized product recommendation, see the Personal Relief Finder

Q: Which products should I use for external hemorrhoids?


We have products that treat a range of external hemorrhoid symptoms:

  • PREPARATION H® Ointment
  • PREPARATION H® Rapid Relief with Lidocaine Cream
  • PREPARATION H® Maximum Strength Pain Relief Cream
  • PREPARATION H® Anti-Itch Cream Hydrocortisone 1%
  • PREPARATION H® Cooling Gel
  • PREPARATION H® Medicated Wipes
  • PREPARATION H® Medicated Wipes for Women
  • Totables® Irritation Relief Wipes

For a personalized product recommendation, see the Personal Relief Finder

Q: Is PREPARATION H® safe for long-term use?


We do not recommend using PREPARATION H® products for longer than stated in our label instructions and warnings. If you have questions about long-term use of PREPARATION H®, we recommend that you talk to your healthcare provider.

Q: Can I use PREPARATION H® after the expiration date?


We do not recommend using our products past the expiration date, as they may not be as effective.

Q: How much PREPARATION H® should I use?


Start by using a pea-sized amount, and apply the product thinly and evenly over the affected area. If you find that a pea-sized amount is not enough, you can use a little more. However, try to use the smallest amount needed to evenly cover the affected area.

Q: How do I store PREPARATION H®?


PREPARATION H® products should be stored at room temperature (as stated on the label). Storing in high temperatures or cold, such as the refrigerator or freezer, may alter the effectiveness of the product.

Q: How often can I use PREPARATION H® Medicated Wipes?


Use PREPARATION H® Medicated Wipes to cleanse the affected area by wiping, patting or blotting up to 6 times a day or after each bowel movement. PREPARATION H® Medicated Wipes can be used before applying topical hemorrhoidal treatments such as Preparation H® Maximum Strength Pain Relief Cream.

Q: Can I flush PREPARATION H® Medicated Wipes down the toilet?


PREPARATION H Medicated Wipes are made with advanced wipe technology, have been scientifically tested to be flushable and are safe for well-maintained sewer and septic systems*. They are made with 100% plant-based materials and are free from chemical binders.* Not recommended for use with basement pump systems. Flush only one wipe at a time.

Q: Is it safe to use PREPARATION H® if I have an existing medical condition or am taking over-the-counter or prescription medicines?


If you wish to use PREPARATION H® and have any medical condition or are taking an over-the-counter or prescription medication, as listed on the label, you should first speak with your healthcare provider.

Q: How does lidocaine relieve hemorrhoid symptoms?


Lidocaine is a powerful numbing agent, which rapidly relieves painful, itching, and burning hemorrhoid symptoms. PREPARATION H® Rapid Relief with Lidocaine Cream contains 5% lidocaine, the highest strength available, plus, glycerin to provide a soothing, protective layer.

Q: Can I use PREPARATION H® on my face for wrinkles and bags under the eyes?


We do not recommend the use of PREPARATION H® for any condition other than the uses indicated on the label.

Q: How do I remove PREPARATION H® fabric stains?


When used as directed,PREPARATION H® products should not stain fabrics. However, any oil-based ointment may cause fabric stains. If this happens, blot the material, pre-treat with an oxygen- or hydrogen peroxide-based cleaner then wash according to the care label.

Q: How do I use an applicator (pile pipe)?


The applicator (pile pipe) is for use in the rectum only. To use: 1. Wash your hands before and after. Try to empty your bowel and bladder just before use. 2. Remove protective cover from applicator. Attach applicator to tube. 3. Squeeze to fill the applicator with ointment. 4. Lubricate applicator well and then gently insert applicator into the rectum ½ inch. 5. Squeeze the tube so that ointment is applied inside rectum. 6. Thoroughly cleanse applicator after each use and replace protective cover. 7. Avoid having a bowel movement for one to three hours after inserting the ointment.

Q: How do I clean the applicator (pile pipe)?


Wash the applicator with warm water and gentle soap, then thoroughly rinse with water.

Contact us

Please feel free to contact us with your questions and comments in any of the following ways:

Contact us

Call a customer service representative toll-free at:

1-800-99PrepH or 1-800-997-7374
Monday-Friday 9 a.m. to 5 p.m. EST.

Write us

Write us at:

PCH Product Information
Pfizer Inc.
PO Box 1043
Kings Mountain, NC 28086

Email us

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