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Frequently Asked Questions

Check out the most frequently asked questions below.

Q: What are the Preparation H products in the blue and white packages?

A: Two new Preparation H products will be available starting March 2020 sporting a fresh new look. Preparation H® Soothing Relief Cleansing & Cooling Wipes are gentle enough for your daily cleansing regimen and Preparation H® Soothing Relief Anti-itch Cream with Hydrocortisone 1% will give you maximum-strength butt itch relief without a prescription.

Q: What’s the best PREPARATION H® product for my symptoms?

A:

To find the right relief for your symptoms, try our Personal Relief Finder. Always be sure to read and follow label directions and consult with your healthcare provider with any questions.

Q: Can I use PREPARATION H® while I’m pregnant or nursing?

A:

As with any medicine, if you are pregnant or nursing a baby, seek the advice of a health professional before using
PREPARATION H® products.

Q: Which products should I use for internal hemorrhoids?

A:

PREPARATION H® Suppositories reduce internal swelling and are ideal for nighttime relief. PREPARATION H® Ointment comes with an applicator for internal use. For a personalized product recommendation, see the Personal Relief Finder

Q: Which products should I use for external hemorrhoids?

A:

We have products that treat a range of external hemorrhoid symptoms:

  • PREPARATION H® Ointment
  • PREPARATION H® Rapid Relief with Lidocaine Cream
  • PREPARATION H® Multi-Symptom Pain Relief Cream
  • PREPARATION H® Anti-Itch Cream Hydrocortisone 1%
  • PREPARATION H® Cooling Gel
  • NEW! PREPARATION H® Rapid Relief Totables Wipes
  • PREPARATION H® Medicated Wipes
  • PREPARATION H® Medicated Wipes for Women
  • PREPARATION H® Totables® Irritation Relief Wipes

Q: Is PREPARATION H® safe for long-term use?

A:

We do not recommend using PREPARATION H® products for longer than stated in our label instructions and warnings. If you have questions about long-term use of PREPARATION H®, we recommend that you talk to your healthcare provider.

Q: Can I use PREPARATION H® after the expiration date?

A:

We do not recommend using our products past the expiration date, as they may not be as effective.

Q: How much PREPARATION H® should I use?

A:

Start by using a pea-sized amount, and apply the product thinly and evenly over the affected area. If you find that a pea-sized amount is not enough, you can use a little more. However, try to use the smallest amount needed to evenly cover the affected area.

Q: How do I store PREPARATION H®?

A:

PREPARATION H® products should be stored at room temperature (as stated on the label). Storing in high temperatures or cold, such as the refrigerator or freezer, may alter the effectiveness of the product.

Q: How often can I use PREPARATION H® Medicated Wipes?

A:

Use PREPARATION H® Medicated Wipes to cleanse the affected area by wiping, patting or blotting up to 6 times a day or after each bowel movement. PREPARATION H® Medicated Wipes can be used before applying topical hemorrhoidal treatments such as Preparation H® Multi-Symptom Pain Relief Cream.

Q: Can I flush PREPARATION H® Medicated Wipes down the toilet?

A:

PREPARATION H Medicated Wipes are made with advanced wipe technology, have been scientifically tested to be flushable and are safe for well-maintained sewer and septic systems*. They are made with 100% plant-based materials and are free from chemical binders.* Not recommended for use with basement pump systems. Flush only one wipe at a time.

Q: Is it safe to use PREPARATION H® if I have an existing medical condition or am taking over-the-counter or prescription medicines?

A:

If you wish to use PREPARATION H® and have any medical condition or are taking an over-the-counter or prescription medication, as listed on the label, you should first speak with your healthcare provider.

Q: How does lidocaine relieve hemorrhoid symptoms?

A:

Lidocaine is a powerful numbing agent, which rapidly relieves painful, itching, and burning hemorrhoid symptoms. PREPARATION H® Rapid Relief with Lidocaine Cream contains 5% lidocaine, the highest strength available, plus, glycerin to provide a soothing, protective layer.

Q: The cap on PREPARATION H® Rapid Relief with Lidocaine Cream is difficult to open. Why is it different than other PREPARATION H® products?

A:

The Food and Drug Administration requires a child resistant cap on the tube of Preparation H® Rapid Relief product as it contains lidocaine. In order to open the current cap, push down on the cap and rotate slightly counter clockwise until the cap lifts off the tube.

Q: Can I use PREPARATION H® on my face for wrinkles and bags under the eyes?

A:

We do not recommend the use of PREPARATION H® for any condition other than the uses indicated on the label.

Q: How do I remove PREPARATION H® fabric stains?

A:

When used as directed,PREPARATION H® products should not stain fabrics. However, any oil-based ointment may cause fabric stains. If this happens, blot the material, pre-treat with an oxygen- or hydrogen peroxide-based cleaner then wash according to the care label.

Q: How do I use an applicator (pile pipe)?

A:

The applicator (pile pipe) is for use in the rectum only. To use: 1. Wash your hands before and after. Try to empty your bowel and bladder just before use. 2. Remove protective cover from applicator. Attach applicator to tube. 3. Squeeze to fill the applicator with ointment. 4. Lubricate applicator well and then gently insert applicator into the rectum ½ inch. 5. Squeeze the tube so that ointment is applied inside rectum. 6. Thoroughly cleanse applicator after each use and replace protective cover. 7. Avoid having a bowel movement for one to three hours after inserting the ointment.

Q: How do I clean the applicator (pile pipe)?

A:

Wash the applicator with warm water and gentle soap, then thoroughly rinse with water.

Q: Which PREPARATION H® formulas are in the stand-up boxes? Are they different in any way?

A:

The convenient stand-up box is available in PREPARATION H® Ointment, Multi-Symptom Pain Relief Cream, Cooling Gel, and Rapid Relief with Lidocaine Cream. No ingredients have been changed. All of the formulas are the same products you trust for your hemorrhoid relief. You can find PREPARATION H® in the stand-up boxes at Walmart.

Q: What happened to the Anti-Itch Cream in the red box?

A:

We’ve relaunched our red box Anti-Itch Cream as a part of the Preparation H® Soothing Relief line. Experience the same maximum-strength itch relief with Preparation H® Soothing Relief Anti-Itch Cream.

Q: Can I use Preparation H® Soothing Relief Cleansing & Cooling Wipes every day?

A:

Yes! These wipes are gentle enough for everyday use. Plus, they contain witch hazel to calm burning and soothe itching.

Q: Can I apply Preparation H® Soothing Relief Anti-Itch Cream as needed/How do I use it?

A:

We recommend using Soothing Relief Anti-Itch Cream no more than 3 to 4 times per day. When you’re ready, just clean, dry, then apply.

Q: Can I flush Preparation H® Soothing Relief Cleansing & Cooling Wipes?

A:

Yes. Our wipes are biodegradable, flushable, and are safe for well-maintained sewer and septic systems.* They are made with 100% plant-based materials and are free from chemical binders.* Not recommended for use with basement pump systems. Flush only one wipe at a time.

Q: What are new Preparation H® Soothing Relief Cleansing & Cooling Wipes?

A:

Preparation H® Soothing Relief Cleansing & Cooling Wipes are gentle, daily use wipes that keep your butt feeling clean, cool, and irritation-free. They’re also soap-free and fragrance-free.

Q: What is new Preparation H® Soothing Relief Anti-Itch Cream?

A:

Preparation H® Soothing Relief Anti-Itch Cream is a soothing, smooth cream with Hydrocortisone 1% for maximum-strength butt itch relief.

Q: Which Preparation H® Wipes are best to use for everyday cleaning?

A:

Both Preparation H® Soothing Relief Cleansing & Cooling Wipes and Preparation H® Medicated Wipes are great for everyday use. Soothing Relief Wipes are an even more gentle option.

Q: What does the Hydrocortisone 1% do in Preparation H® Soothing Relief Anti-Itch Cream?

A:

Hydrocortisone is used to relieve itching. Preparation H® Soothing Relief Anti-Itch Cream contains maximum-strength relief* without a prescription.